Cancellation and No-Show Policy
Appointment cancellations require 24 hours notice before the start of the treatment. Cancellations with less than 24 hours notice will be considered No-shows.
No-shows with notice will receive a 20% late cancellation fee. No-shows without notice will receive a 100% late cancellation fee. Late cancellation fees are non-refundable.
Life Happens sometimes and we understand. On first occurrences we will not bill for missed appointments. Every client receives one "professional courtesy" cancellation as a friendly reminder of our policies.
Illness, Family Emergency, Vehicle Failure (first occurrence) & Inclement Weather are acceptable reasons to cancel within 24 hours of the appointment. These reasons for cancellation will avoid fees if notified prior to the beginning of treatment.