If you’re looking to return or exchange your order for whatever reason, we’re here to help! We offer free returns within 15 days of purchase. You can return your product for store credit, a different product, or a refund to the original payment method. Proof of purchase will be required before processing a valid return.
- Returned items must have no visible sign of wear or use
- Returned items must be in original product packaging
- Discounted items are final sale and cannot be returned or exchanged
- No returns for products purchased through ADP (Accessible Devices Program)
- No returns for products purchased with third party financial assistance
There will be a 25% restocking fee on special order items or regular stock items over $1000
We understand life can be unpredictable. Please contact us directly if you or someone you know has experienced extenuating circumstances involving the purchase of medical equipment from us. We will evaluate and make a decision on a case-by-case basis.